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Why am I not receiving OTP messages?

Maxime avatar
Written by Maxime
Updated over 3 weeks ago

There could be several reasons why you are not receiving OTP messages:

  • Network issues: Poor signal or network congestion.

  • Carrier problems: Delays or blocks by your mobile carrier.

  • Device settings: Incorrect phone settings or issues with the messaging app.

  • Spam filters: Your device or carrier might filter OTP messages as spam.


How can I check if my OTP messages are marked as spam?

On Your Phone:

  • Open your messaging app and look for a “Spam” or “Blocked” folder.

  • In Google Messages, tap the three-dot menu > Spam & blocked.

With Your Carrier:

  • Check if your carrier offers a spam filtering service or app and review blocked messages there.


How can I unblock OTP messages on my phone?

Google Messages:

  • Open Google Messages.

  • Tap the three-dot menu > Spam & blocked.

  • Find the message and tap "Not spam" or move it to your inbox.

Samsung Messages:

  • Open the Messages app.

  • Tap the three-dot menu > Settings > Block numbers and messages > Blocked messages.

  • Find the message and unblock it.

iPhone Messages:

  • Open Settings.

  • Go to Messages > Blocked Contacts.

  • Unblock the necessary number.

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